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( Anonymous )
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Carracer, make your own topic and please don't derail mine with inane baseless arguments.
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carracer
Soothsayer
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Quote: from marshmellowman at 5:06 am on July 5, 2008
 Quote: from carracer at 1:03 pm on July 5, 2008
Quote: from Blank black at 5:02 am on July 5, 2008
Because eHelps aren't the only method of support that support leaders have to engage in. They get PM's from members, answer in the forums, in the support forums, and then eHelps as well. Somewhere in this they have to find time for their own lives too, and personal circumstances. 
Answer this then.
Why apply for a position if you KNOW you can't complete the obligations?
So instead we should have fewer SLs so less eHelps get answered? Yeah, that makes sense. Because we can answer them, and we want to, we try to. More SLs mean more of us can help, but that doesn't mean we will answer every eHelp, but we can make it easier and help others. More SLs = Less stress on other SLs to answer all of them. Some SLs may be devoted to the Serious Forum for example, but every now and then they might answer an eHelp, which makes it already easier on the rest of us.
Not if half the SLs are not doing their jobs!
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The world is only as sweet as you make it and only as terrible as you see it
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Blank black
Enlightened One
 Patron
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Quote: from Anonymous at 1:05 pm on July 5, 2008
Quote: from Blank black at 12:59 pm on July 5, 2008
The sheer volume of eHelps recently is not helping, and along with the serious forum, I'm guessing many support leaders are finding themselves a little stretched. In relation to your question about the number of replies, the minimum number has dropped from two, but it is worth noticing that the responses given are more and more frequently of greater quality then back then. It's complex, and many groups are looking for ways to combat it, but at themoment, there is no clear response.
Ah, I had wondered if the number of replies was an issue. I hadn't thought of the serious forum, but, I'm sure that existed originally alongside eHelp at one point. Anyway, I would agree that the quality of replies is going up, having just flicked through some. Although if you're in a bad place, you might want the balance and comfort of several people acknowledging your predicament, alongside actual advice... or, you might not. =P Also, carracer may not simply be talking crap - look at the SL Active Members list after an eHelp is posted and see how many are actually "Supporting Peers" or whatever it says - I tried after mine and I didn't spot one for about half an hour (only three were browsing privately of 22) ... and I was looking for half an hour because I wasn't in a fit state to do anything else, aha. Anyway. I appreciate that it's complex and look forward to some sort of resolution. I hope my topic has at least help highlight the fact that it may be worth looking into increasing the NUMBER of replies along with quality.
It might be interesting to look at the responses from the time when both the serious forum and the ehelp system co-existed. eHelp responses were around three sentences in length. Quality has improved. And just because they aren't termed to be 'helping peers' doesn't mean that they aren't. Topics, PM's are both further ways that are used. And if you increase the number of replies, you're going to seriously reduce the amount of eHelps answered, which isn't an option at the moment.
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Nobody ever loses their memory.
It just gets locked away like the mad woman in the attic.
Occasionally you hear her scream,
But you don't dare unlock the door and look in.
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( Anonymous )
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Again, I appreciate that quality at the moment is exceptional and look forward to a resolution to the complex issue that you recognised.
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marshmellowman
closeyoureyes
 Sustainer
Support Leader
Tech Support Leader
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Quote: from Anonymous at 1:07 pm on July 5, 2008
Quote: from marshmellowman at 1:01 pm on July 5, 2008
no. of replies =/= good quality. I've seen eHelps that have had 6 or 7 replies, but a lot of them were of poor quality, and the quality lately has been quite exceptional, I think anyway.
I really agree with you, but, I do think it's worth looking into increasing the number of replies alongside keeping the quality at its current exceptional standards, simply for the (perhaps face-value point) that people are comforted by acknowledgement off several people.
But you also have to think of whether people can answer them. I've found eHelps I can answer before, but they've already had two replies. The general rule is that if we can't add anything else above what's already been added, there's no point in us posting there, as we'll just be repeating what's already been said. Instead we should try to answer those that haven't been answered yet. We are trying to increase the number of replies, believe me, but we all have our own lives, as well as being swamped with eHelps daily more than usual. It's not easy to answer an eHelp, but we try to answer them, and some of them require quite a bit of time.
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Intelligence is the ability to avoid doing work, yet getting the work done.
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marshmellowman
closeyoureyes
Sustainer
Support Leader
Tech Support Leader
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Quote: from carracer at 1:08 pm on July 5, 2008
Not if half the SLs are not doing their jobs!
You'd know this how?
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Intelligence is the ability to avoid doing work, yet getting the work done.
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Blank black
Enlightened One
Patron
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Quote: from carracer at 1:15 pm on July 5, 2008
Quote: from Blank black at 5:13 am on July 5, 2008
Quote: from carracer at 1:09 pm on July 5, 2008
Quote: from Anonymous at 5:08 am on July 5, 2008
Carracer, make your own topic and please don't derail mine with inane baseless arguments.
And how are they inane and baseless?
care to explain yourself?
Because you have no basis in fact for your arguments.
There was a topic with SLs discussing how they IGNORE ehelps because they find them ANNOYING.
Do the research!
Don't complain to me just because I am saying what is true!
i wouldn't even say anything if I didn't know it was!
Because if you knew the eHelp system, you know that one person cannot answer all the eHelps. Now that means that those they cannot answer remain, flashing in the corner. I don't care what you say, but that is annoying. Simple as. I went round a few days ago, checking out support leaders. Those who I couldn't see support or eHelps from I started to talk to, via pm. The vast majority of those tried to help me with what was a serious and honest problem. The rest explained that they were struggling at the moment themselves, and in some cases then went and found me either another psl, or eHelp responses which were relevant to my issue. And because of that, I wont have an ill thought out comment said about them.
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Nobody ever loses their memory.
It just gets locked away like the mad woman in the attic.
Occasionally you hear her scream,
But you don't dare unlock the door and look in.
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( Anonymous )
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Quote: from marshmellowman at 1:15 pm on July 5, 2008
But you also have to think of whether people can answer them. I've found eHelps I can answer before, but they've already had two replies. The general rule is that if we can't add anything else above what's already been added, there's no point in us posting there, as we'll just be repeating what's already been said. Instead we should try to answer those that haven't been answered yet. We are trying to increase the number of replies, believe me, but we all have our own lives, as well as being swamped with eHelps daily more than usual. It's not easy to answer an eHelp, but we try to answer them, and some of them require quite a bit of time.
Aye, I know. I (and we) do appreciate the time and effort that is put in - I remember doing so myself for a few years. And of course I sympathise with the difficulties. Just highlighting an issue for the sake of progress. Thanks for replying reasonably, for what it's worth. Post edited at 5:24 am on July 5, 2008 by Anonymous
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